Refund policy
Refund Policy
Effective Date: 4 June 2026
1. Introduction
This Refund Policy is established by TrainEasy and outlines the terms and conditions that apply to returns and refunds for products, programs, apps, subscriptions, services, digital products, and physical goods purchased directly from TrainEasy.
In this Policy, “Company,” “we,” “us,” and “our” refer to TrainEasy.
This Policy applies to purchases made directly from TrainEasy, unless a separate refund policy is provided at the time of purchase.
Nothing in this Policy excludes, restricts, or modifies any rights or remedies that a customer may have under applicable consumer protection laws. For Australian customers, this includes rights under the Australian Consumer Law. For customers outside Australia, this may include mandatory consumer protection rights under the laws that apply in their country or region. To the extent any part of this Policy is inconsistent with applicable consumer law, the applicable law will prevail to the extent of the inconsistency.
By making a purchase from TrainEasy, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Refund Policy.
2. Digital Products, Programs, Apps, and Online Content
Digital products include, but are not limited to:
- apps;
- training programs;
- online programs;
- eBooks;
- downloadable guides;
- digital templates;
- online courses;
- program materials;
- digital content;
- memberships;
- subscriptions; and
- any other non-physical product, service, or item delivered electronically.
Due to the nature of digital products, digital products are generally non-refundable once access has been granted, the file has been delivered, the content has been made available, or the customer has received login details or access instructions.
Refunds will not be provided for digital products due to:
- change of mind;
- accidental purchase;
- failure to use the product;
- failure to complete a program;
- lack of enjoyment;
- lack of results;
- a customer deciding the product is no longer suitable after access has been provided; or
- a customer not reading the product description before purchasing.
This is because digital products cannot be returned in the same way as physical goods once they have been accessed, downloaded, viewed, delivered, or made available.
However, this does not affect any rights or remedies a customer may have under applicable consumer protection laws. If a digital product or service is faulty, not as described, not supplied with due care and skill, not fit for a disclosed purpose, or otherwise fails to meet a consumer guarantee or similar mandatory legal guarantee, the customer may be entitled to a remedy as required by law.
3. Subscriptions and Memberships
Where a customer purchases a subscription or membership, cancellation will stop future billing but will not automatically entitle the customer to a refund for previous payments, the current billing period, or unused time, unless otherwise stated at the time of purchase or required by applicable consumer protection laws.
Customers are responsible for cancelling subscriptions before the next billing date if they do not wish to continue.
Where a subscription or membership is purchased through a third-party platform, including the Apple App Store or Google Play Store, cancellation and refund requests may need to be managed directly through that platform.
4. App Store, Google Play, and Third-Party Platform Purchases
Where a purchase is made through the Apple App Store, Google Play Store, or another third-party platform, the refund process may be managed by that platform in accordance with its own refund rules, procedures, and terms.
Customers who purchased through the Apple App Store or Google Play Store may need to request a refund directly through the relevant platform.
TrainEasy may not be able to process refunds directly where the payment was processed by a third-party platform.
This does not affect any rights or remedies customers may have under applicable consumer protection laws.
5. Physical Products – 30-Day Change-of-Mind Return Policy
Customers may return eligible physical products purchased directly from TrainEasy within 30 days from the date of receipt, provided the product meets the conditions outlined in this Policy.
This 30-day change-of-mind return policy applies only to eligible physical products. It does not apply to digital products, programs, apps, online content, services, subscriptions, memberships, or any other non-physical items.
6. Eligibility for Physical Product Returns
To be eligible for a change-of-mind return, the physical product must meet the following conditions:
- the product must be in good working condition;
- the product must not be damaged, altered, misused, or modified in any way that affects its functionality;
- the product must not show excessive signs of wear, damage, or misuse;
- all components, accessories, and packaging materials must be included where applicable;
- the product must be returned securely packaged to prevent damage during transit; and
- valid proof of purchase must be provided.
Products may be used during the 30-day period, but they must still be returned in good working condition and must not show excessive wear or damage.
TrainEasy may refuse a change-of-mind return if the product does not meet these conditions, unless a remedy is required under applicable consumer protection laws.
7. Reason for Return
Customers may return eligible physical products because they have changed their mind, do not enjoy the product, or no longer want the product, provided the product meets the conditions outlined in this Policy.
Change-of-mind returns are not available for digital products, programs, apps, online content, services, subscriptions, memberships, or other non-physical items.
8. Proof of Purchase
Customers must provide valid proof of purchase when requesting a return. This may include a sales receipt, invoice, order confirmation, or other evidence of purchase.
Returns without valid proof of purchase may not be accepted.
9. Return Process
To initiate a return, customers must contact TrainEasy at:
Customers should include:
- their full name;
- order number;
- proof of purchase;
- reason for return;
- details of the product being returned; and
- photos or supporting information if the product is damaged, faulty, incorrect, or not as described.
After reviewing the request, TrainEasy may provide return instructions. Where required, TrainEasy may issue a Return Authorization number or return reference, which must be included with the returned product.
Customers must not return products without first contacting TrainEasy and receiving return instructions.
10. Shipping and Packaging
For approved change-of-mind returns, customers are responsible for the cost of shipping the product back to TrainEasy, unless otherwise agreed in writing or required by applicable consumer protection laws.
Products must be securely packaged to prevent damage during transit. TrainEasy is not responsible for damage caused by inadequate return packaging.
TrainEasy recommends using a tracked shipping service. The customer is responsible for the returned product until it is received by TrainEasy.
If a product is being returned because it is faulty, damaged, incorrect, not as described, or otherwise fails to meet a consumer guarantee or similar mandatory legal guarantee, return shipping will be handled in accordance with applicable consumer protection laws.
11. Inspection of Returned Products
Once the returned product is received, TrainEasy will inspect the product to confirm whether it meets the conditions outlined in this Policy.
If the product is approved for return, TrainEasy will process the refund in accordance with this Policy.
If the product does not meet the return conditions, TrainEasy may reject the return unless a remedy is required under applicable consumer protection laws.
If a return is rejected, the customer may be responsible for any costs associated with returning the product back to them.
12. Refunds
Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed in writing or required by law.
For approved change-of-mind returns of physical products, the refund will generally cover the purchase price of the returned product only.
Original shipping costs, return shipping costs, delivery charges, handling fees, and any other postage-related costs are not refundable for change-of-mind returns, unless otherwise agreed in writing or required by applicable consumer protection laws.
Refund processing times may vary depending on the payment provider, bank, or financial institution.
If a product was purchased using a discount, promotion, or coupon code, the refund will be based on the amount actually paid by the customer.
13. Faulty, Damaged, Incorrect, or Not-as-Described Products
If a customer receives a product that is faulty, damaged, incorrect, not as described, or otherwise does not meet a consumer guarantee or similar mandatory legal guarantee, they should contact TrainEasy as soon as possible at:
Customers may be asked to provide photos, order details, or other information to assist with assessment.
TrainEasy has the right to assess the product or service before providing a remedy.
Where required under applicable consumer protection laws, customers may be entitled to a repair, replacement, refund, cancellation, compensation, or another appropriate remedy.
14. Exceptions
This Policy does not apply to:
- digital products, programs, apps, online content, services, subscriptions, memberships, or other non-physical items, except where a remedy is required under applicable consumer protection laws;
- products designated as non-returnable at the time of purchase;
- customized or personalized products;
- products sold as clearance, discontinued, or final sale items, except where a remedy is required under applicable consumer protection laws;
- products damaged, altered, misused, or excessively worn by the customer;
- products returned without valid proof of purchase;
- products returned outside the 30-day change-of-mind return period; or
- products returned without following the return process outlined in this Policy.
15. Modification of Policy
TrainEasy reserves the right to modify or amend this Policy at any time.
Any changes will be effective immediately upon posting the updated Policy on TrainEasy’s website, unless otherwise stated.
Changes to this Policy will apply to purchases made after the updated Policy is posted, unless otherwise required by applicable law.
16. Contact Information
For inquiries or assistance related to this Refund Policy, please contact:
17. Entire Agreement
This Policy constitutes the entire agreement between the customer and TrainEasy regarding returns and refunds and supersedes all prior agreements, statements, or understandings relating to returns and refunds, whether oral or written.
This Policy is subject to any rights or remedies customers may have under applicable consumer protection laws.