Thank you for purchasing with us!  Here's everything you need to know about our shipping policy:

Processing Time:

• Orders are typically processed within 1-2 business days after payment is received.
• Orders available for shipment Monday to Friday.

 

Domestic Delivery (Australia):

• Australia: 2-10 business days.

 

International Delivery: 

• New Zealand: 5-10 business days.
• USA: 6-12 business days.

 

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.
• Tracking details allow you to monitor the progress of your shipment.

Shipping Partners:

• We partner with reputable carriers to ensure reliable and timely delivery of your orders.

Delays and Issues:

• While we strive to meet delivery estimates, unforeseen circumstances like weather conditions or customs delays may affect delivery times. We appreciate your understanding in such situations.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages. Please contact the shipping carrier for assistance.

Returns Due to Failed Deliveries:

• If a package is returned due to an incorrect address provided by the customer, the customer will be responsible for the reshipment costs.

Contact Information:

• If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service at support@traineasy.fit.

Thank you for purchasing from TrainEasy! We appreciate your support.